FAQs

Please find below the frequently asked questions and answers. Please check if your question is answered below before contacting us.

 

Patient Guide

 

Consultations

How can I book an appointment?

Do I need a referral from GP to be seen by a specialist at your practice?

Do I need to present an ID prior to a consultation?

Do I need to confirm parental responsibility prior to a child consultation?

What days and what times can I see dr XYZ? How long is the waiting list?

Do your doctors offer home visits?

 

Fees

Is there a registration fee before consultation?

What is the consultation cost with dr XYZ?

Are the prescriptions issued in your surgery refunded by the NHS?

Do you accept NHS patients?

 

Services and consultations

I have a medical problem xyz. Could you give me any advice?

Do you treat xyz problem?

I’m not registered with any GP. Can I register with a GP in your surgery or do I have to find an English GP (through the NHS)?

Do you offer blood/urine tests?

Can you give me a fit note?

Do you offer any diagnostic tests, such as X-ray, MRI, CT etc.?

Can I get vaccinated in your surgery?

 

General

What are the practice and registration opening times?

How can I get to the surgery in Greenford/Coventry?

Do you work in accordance with British quality standards?

Can English-speaking patients attend the clinic? 

 


 

Consultations

How can I book an appointment?

Please contact our reception to book an appointment on one of the numbers below. We don’t book appointments via email so please don’t try to do it this way.

Tel. 0208 9034874

Tel/Fax. 0208 9033455

Mob. 0774 6623102

 

Do I need a referral from GP to be seen by a specialist at your practice?

Our surgery is a private medical walk-in practice, so you don’t need to have a referral to book an appointment with one of our specialists. You can just call and book your appointment.

Tel. 0208 9034874

Tel/Fax. 0208 9033455

Mob. 0774 6623102 

 

Do I need to present an ID prior to a consultation?

Every patient before the consultation has to show proof of identity at the reception. This policy applies to all patients equally. Proof of identity should be a document with a picture (such as an ID card, passport or driving licence), but other form of identity may be acceptable on manager’s discretion. The presented document must be valid, current and original. On a follow-up visit and on every further visit proof of identity will be also checked at the reception.

 

Do I need to confirm parental responsibility prior to a child consultation?

Parents or guardians registering their child for an appointment have to present theirs and their child’s proof of identity at the reception supported by a birth certificate, child’s health records (‘red book’) or other document. On a follow-up visit and on every further visit proof of parental responsibility will be also checked at the reception. 

If the person who attends a consultation with a child has no parental responsibility over them, they have to sign a ‘confirmation of a temporary responsibility’. This document has to be returned to our practice prior to the consultation, signed by the child’s parents. 

 

What days and what times can I see dr XYZ? How long is the waiting list?

Usually you can see our paediatricians, dentists, gynaecologists and GPs every day (apart from Sunday) in Greenford. Consultation time is set up directly with each patient. Other specialists are available on different days of the week. To find out more please call our reception. Our surgery in Coventry is openedon selected days of the week. Prior to your visit please contact our reception.

Tel. 0208 9034874

Tel/Fax. 0208 9033455

Mob. 0774 6623102

 

Do your doctors offer home visits?

We don’t offer home visits neither in London nor in Coventry.

 


Fees

Is there a registration fee before consultation?

We don’t take a registration fee before the consultation. We do ask to call us if the patient is unable to come to their consultation. Due fee is paid in the reception just before the consultation.

Tel. 0208 9034874

Tel/Fax. 0208 9033455

Mob. 0774 6623102

 

What is the consultation cost with dr XYZ?

You can find the price list on our website http://polskaprzychodnia.co.uk/en/prices.html. Also, you can find all current prices on the separate pages dedicated to each of our specialists. Just click on the name of specialist you wish to see.

 

Are the prescriptions issued in your surgery refunded by the NHS?

We issue private prescriptions which means they’re not refunded by the NHS. Prescription price is calculated in a pharmacy, during the purchase.

 

Do you accept NHS patients?

Our surgery is a private medical walk-in practice, so you have to pay a full fee for each consultation. Also, you have to pay a full price for prescriptions issued in our practice.  

  


 

Services and consultations

I have a medical problem xyz. Could you give me any advice?

We do not offer medical consultations via e-mail or phone. Our doctors have to see every patient, ask about medical history and examine them in order to properly diagnose the problem and to plan treatment. Please contact our reception to book an appointment with one of our specialists:

Tel. 0208 9034874

Tel/Fax. 0208 9033455

mob. 0774 6623102

You can also find useful information regarding some medial problems in our library http://polskaprzychodnia.co.uk/en/library.html

 

Do you treat xyz problem?

You can find a full list of our services by checking a selected doctor’s profile on our website. If you’re still not sure if the selected specialist can help you with your problem, please call our reception. In some cases, we have to consult a doctor. Please check the PATIENT GUIDE on our website. 

 

I’m not registered with any GP. Can I register with a GP in your surgery or do I have to find an English GP (through the NHS)?

We offer consultations with a GP and you are welcome to book an appointment with this doctor whenever you need it. However, we always suggest our patients register with a GP through the NHS. This way, if necessary, you have an opportunity to be referred for specific examinations, to hospital or to see a specialist who doesn’t consult in our surgery. Every resident of Great Britain should be registered with a GP. You can find a local GP service through this link http://www.nhs.uk/servicedirectories/Pages/ServiceSearch.aspx?ServiceType=GP . Registering process requires identity and address confirmation. More details are available at your local GP surgery.   

 

Do you offer blood/urine tests?

We offer blood and urine tests in both our surgeries, in Greenford and Coventry. All tests are carried out by experienced diagnosticians in Medical Diagnosis laboratory. You can find a full list of available tests on our website  http://polskaprzychodnia.co.uk/en/prices.html#blood-and-urine-tests_19.We suggest an earlier consultation with one of our specialists who can advise what test should be done and will interpret the results. 

In both our surgeries we also offer a smear test (performed by our gynaecologists). 

 

Can you give me a fit note?

Yes, our doctors are enabled to write fit notes for the patients if required, using a “Statement of Fitness for Work” form. Although, because we are a private medical practice, employers are not obliged to accept a fit note issued by our doctors and may ask for an NHS one. Usually though, our forms are accepted.

 

Do you offer any diagnostic tests, such as X-ray, MRI, CT etc.?

We do not offer MRI or CT scans. There is a dental X-ray available in Greenford surgery as well as ultrasound scans. Please check available scans with selected specialist on our website.

On consultation our specialists can refer you for a test such as MRI or CT scan. You will have to pay for this test in the facility where it is performed. 

 

Can I get vaccinated in your surgery?

Yes, we offer vaccinations for babies and children as well as seasonal flu, Hepatitis B, Rotavirus and Chickenpox vaccinations. 

 


General

What are the practice and registration opening times?

Our registration is open:

Monday – Friday 8:00-20:00

Saturday – 8:00-20:00

Sunday (mobile phone) 11:00-16:00

Please call to confirm our opening times.

 

How can I get to the surgery in Greenford/Coventry?

You can find a map and directions on our website, “Directions – how to find us” http://polskaprzychodnia.co.uk/en/how-to-find-us.html

 

Do you work in accordance with British quality standards?

Yes. Our practice is registered in CQC (Care Quality Commission) and is subject to regular quality controls. CQC makes sure that medical practices present the highest level of patient care, healthcare, staff qualifications and management.

All our specialists are registered in General Medical Council or General Dental Council. This is necessary to obtain the right to practice as a doctor/dentist in UK.  

 

Can English-speaking patients attend the clinic? 

Yes. All our specialists speak Polish and English so both Polish and English speaking patients are welcome.