Privacy and cancellation policy

Our Privacy Policy 

For Poland Medical, 364A Whitton Avenue East Greenford UB6 0JP, tel: 0208 9034874.

At Poland Medical we value your privacy and we are following the rules set by the General Data Protection Regulation (GDPR).

Data we hold about you 

Your health records may be processed electronically, on paper or a mixture of both, and a combination of working practices and technology are used to ensure that your information is kept confidential and secure. They include data you gave us, data we have collected about you and data we have received from other sources (such as your GP, hospital, laboratories etc.).

Records held by our Practice may include the following categories:

How we use your data and when we may disclose it 

Medical information will be kept confidential, it will only be disclosed to those involved with your treatment or care.

We can disclose personal information if:

You have a legal right to apply for access to your medical records. You do not need to give a reason. You can either view them or have copies issued by requesting this in writing and providing proof of identification. A request for your medical records should be made directly with our surgery. Please ask receptionist for details. 

Online Payment System

Due to the Coronavirus pandemic outbreak and related restrictions we offer doctor consultations via Skype. Payment for the Skype consultation (in full amount) must be made in advance, at least one day before the consultation so that the payment can be approved in time. Prices can be found on our price list.

You can use BACS payment. You can call the surgery registration (0208 9034874) for all the details regarding transaction (our account number and sort code).

Skype consultation - cancellation and transaction refund policy

We have to process personal data in order to respond to your refund or cancellation requests.

In such circumstances we will process your personal data in accordance with our contractual and legal obligations with you and our legitimate interest to provide you with good customer service. 

All transactions are eligible for a refund if you would like to cancel a payment for any reason within 24 hours of your transaction and 24 hours before your scheduled consultation.

If it is necessary to cancel your scheduled consultation, we require that you call at least 24 hours in advance.

A late cancellation is considered when a patient fails to cancel their scheduled appointment with 24-hour advance notice.

No refunds will be made for late cancellations and the full amount of the consultation will be lost.

Refunds will only be issued for the cancelations made 24 hours or more in advance. The refund will be made in the same form payment was made. Please allow 7 working days for processing.

No Show Policy:  A “no-show” is someone who misses an appointment without cancelling it in an adequate manner. A failure to be present at the time of a scheduled consultation will also mean that the full amount of the consultation will be lost, and you will not receive a refund.

You can change your Skype consultation date after you've made the payment. The payment will be transferred to your new Skype consultation date. However, we ask for a possible early notice about the date chage, and failure to inform us at all will result in loss of the payment.

Outpatient consultations

We don't require a deposit for booking a consultation in our surgery. However, we kindly ask you to inform us if you cannot attend your consultation for any reason. Failure to inform us about your absence has a negative impact on the work of our doctors and the entire surgery. It also affects other patients. We have the right to refuse future consultations for the patients who didn't attend their consultation without prior informing us.